«If Friday night Rando Vanaveski said he knew nothing about the matter, how then could he have issued a command to the evaluator Friday morning,» wondered Ms Kõu. «I consulted a jurist, but he said it was word against word and legal help is out of question.»
«Something we are not getting here: how come they found a buyer out of the blue when we were never mentioned there was another. Why let us evaluate the house and talk business at the bank? We would have definitely reserved the house had we known all that,» said Ms Kõu.
Domus Kinnisvara regional manager Rando Vanaveski rejected all accusations. According to him, the agent had told the family that many were interested in the object and it could not have come as a surprise – another matter being if Ms Kõu paid attention to that or not.
Before and after Kärol Kõu visited the site, there were those who called and took a look. Mr Vanaveski admitted, though, that definite interest was lacking exactly to the point in time that somebody was inclined to buy. The family was supposed to know that sales activity continued; it continued as long as the house was not reserved.
As explained by Mr Vanaveski, the family’s loan capacity was in their own words «just close» and therefore they desired to negotiate the price down. Meanwhile, lowering the price was not in the interests of the customer, so they decided to move along with a buyer who had the cash at hand.
«When it comes to payment of booking fees, we are very cautious with advising those interested to enter into binding agreements and payments of larger sums, especially when the clients themselves are obviously in doubt regarding their borrowing capacity,» he said.
The real estate company assured Postimees that large brokerages never go for strategies as suspected by the family. The immovable was not sold at a higher price, but for the sum desired by the client – agent’s fee also remaining the same.
«The buyer of the immovable is in no way related to Domus Kinnisvara and in case of doubt anyone may check this on basis of entries in land register. In this transaction, our company has no conflict of interests,» explained Mr Vanaveski.
Domus Kinnisvara will compensate deposits paid for the expert assessment for house at Vuti St and additional collateral. Kärol Kõu has filed a complaint regarding the agent to Estonian Chamber of Real Estate Brokers, in near future to be deliberated by the chamber’s court of honour.